Always love to hear stories of companies that not only get social media, but get that it is just the first step to connecting with their customers. If you need a “feel good” boost today, read the whole article. (Oh, and if you aren’t reading TheSocialJoint.com regularly… start. It’s really great. So is @lucretiapruitt)
You’re Doing It Right – vol. 2
Back in April, I posted volume 1 of this series – which I hope will be an ongoing one. While there have been some folks I could (and should!) definitely add to this list since then, I have to admit that I’ve been a bit lax on my end. Until today, that is.
Yesterday, a 3 day experience in customer service ended up in such a positive way that I have to admit I’m a little stunned.
Let me rewind just a bit to explain.
The Extraordinary Bit
Thing is? I know I’m not getting ’special’ treatment here. How do I know? Because I’ve been watching the tweetstream for @flyfrontier for the past few days. And they are really listening (not just to people @’ing that account – also listening for MidWest Airlines and Frontier and variants) and are trying to remedy things.
But I have to say, it’s nice to see ‘one of the little guys’ putting it into practice effectively.
It’s even nicer to know that their “Customer Loyalty Program” isn’t just about having loyal customers – it’s about being loyal to their customers as well.
So Colette at Frontier Airlines and @flyfrontier? Thanks. You’re doing it right.
