From @lucretiaPruitt’s Blog: @flyfrontier, you’re doing it right!

CallKathy — Tue, 20 Jul 2010 17:12:27 +0000

Always love to hear stories of companies that not only get social media, but get that it is just the first step to connecting with their customers. If you need a “feel good” boost today, read the whole article. (Oh, and if you aren’t reading TheSocialJoint.com regularly… start. It’s really great. So is @lucretiapruitt)

Amplify’d from thesocialjoint.com

You’re Doing It Right – vol. 2

Back in April, I posted volume 1 of this series – which I hope will be an ongoing one. While there have been some folks I could (and should!) definitely add to this list since then, I have to admit that I’ve been a bit lax on my end. Until today, that is.

Yesterday, a 3 day experience in customer service ended up in such a positive way that I have to admit I’m a little stunned.

Let me rewind just a bit to explain.

The Extraordinary Bit

Thing is? I know I’m not getting ’special’ treatment here. How do I know? Because I’ve been watching the tweetstream for @flyfrontier for the past few days. And they are really listening (not just to people @’ing that account – also listening for MidWest Airlines and Frontier and variants) and are trying to remedy things.

But I have to say, it’s nice to see ‘one of the little guys’ putting it into practice effectively.

It’s even nicer to know that their “Customer Loyalty Program” isn’t just about having loyal customers – it’s about being loyal to their customers as well.

So Colette at Frontier Airlines and @flyfrontier? Thanks. You’re doing it right.

Read more at thesocialjoint.com

See this Amp at http://bit.ly/cIueyu

Clear Your Skype History

CallKathy — Tue, 27 Oct 2009 19:21:40 +0000

I love Skype. It lets me sit in one place and talk with people in another place. Whether the person I need to talk with is in the other room or in another country, it doesn’t matter. It just works.

That said, there is one thing about Skype that bothers me. By default, Skype saves everything forever. For a screen recorder like me, that can leave me open for some embarrassing screen moments.

There is a fix: Clear your history. It is actually a two step process: Set Skype to not save the history and then clear the history itself. The process itself isn’t hard. It’s finding where to do it that gets complicated.

How do you learn what to do to clear the history? Watch the screencast – It tells you just what you need to know!

(See the video full size.)

What other tools would you like to see screencasts on? Let me know and I will pull them together. As QueenGeek can tell you, I take requests!

Vitamin CH (Chocolate) » connect

From @lucretiaPruitt’s Blog: @flyfrontier, you’re doing it right!

You’re Doing It Right – vol. 2

Clear Your Skype History